Terms of Condition

These terms and conditions govern the relationship between Australian Business Number Online Registration (referred to as “we,” “our,” or “us”) and the users of our website and services (referred to as “you”). When we use the terms “we,” “our,” or “us,” we are referring to Australian Business Number Online Registration. When we use the terms “you” or “user,” we are referring to the person visiting our websites for any reason.

The website is operated by Australian Business Number Online Registration’s staff and is the only channel, apart from government officials, through which users can provide personal information. Users must provide their information through the application on the website, and we reserve the right to request that users provide accurate personal details. If the user declines to comply, we may deny and cancel the application.

We reserve the right to review, update and modify the terms and conditions at any time by updating this page. Any changes will take effect immediately from the date of publication. By accessing and using the website after we have made any changes, you are indicating your acceptance of such changes and will be bound by them.

Services Offered

Australian Business Number Online Registration provides services for registering for an Australian Business Number (ABN), Business Name, and Goods and Services Tax based on the information provided by you. By using our website and services, you acknowledge and agree that we act as your registration agent and that the information you provide is accurate and complete to the best of your knowledge.

Our service is to assist you in registering for an ABN, business name, or GST based on your information. We act as your registration agent, and by using our website, you agree to provide the necessary information and pay the service fee. Please note that the service fee is included in the application fee, which is $65 for ABN, $39 for GST, and $76/year or $165/3 years for a business name. The business name application fee includes the government fee of $39/year or $92/3 years.  Furthermore, we only provide registration assistance, and cannot guarantee any specific outcome. Therefore we don’t take responsibility if your application is pending or the application is rejected by the ABR. As a third-party agent, we submit your application to government organizations but have no control over their approval process. Therefore, we cannot accommodate cancellations or refunds, even if your application is pending.

We will contact you via email within 8 hours regarding the status of your ABN application, including any issues such as missing TFN or ABN/business name certificates. Once your ABN is granted in the ABR site and we have reviewed and submitted it, you can expect to receive it via email typically within 15 minutes. We offer support through email and live chat. If you encounter any issues with our website or require assistance in answering any questions, please feel free to contact us. However, any inaccuracies or errors in the information you provide are solely your responsibility, and Australian Business Number Online Registration will not be held liable for any loss or damage arising from such inaccuracies.

Please note that while our team includes experienced professionals, including a registered tax agent, we do not offer financial or legal advice. Any legal or accounting services are not provided by us.

Once we have received the required information from you, we will begin the process of your ABN registration, business name, and GST application within 8 business hours. We will act as your registered tax agent and communicate with the Australian Tax Office on your behalf. If your application is rejected by the ATO, we will review your application and explore appropriate solutions if possible. We will also provide regular updates and inform you until you obtain your ABN, after which we will resign as your tax agent.

Disclaimer

Please be advised that our company is not associated with the Australian Business Register (ABR) or Australian Taxation Office (ATO) and we do not represent or provide advice on behalf of these government agencies. Our services are offered solely as an accounting firm, and we do not hold any official government positions or act as business advisors.

We provide the general information that is also shown on our website, our goods and services, and information provided by any staff members of Australian Business Number Online Registration. This information is provided by third parties as well as government sites. Our staff will communicate in a professional manner but are not professional government officials or business advisors.

Usage of website Accessibility and use of our website

The website is accessible publicly but users must use the website in a professional manner. Any third parties from the user must also use the website according to the terms and respect one another, including the staff of Australian Business Number Online Registration.

Obligations and your rights

You are not allowed to:
a) deconstruct, copy, reproduce, modify, and decode any part of the ABNO Australia website without the acknowledgment and consent of ABNO Australia, These include;

  • Attempting to breach the website security
  • Interfere with the process flow of the website
  • Gaining unauthorized access to the accounts or data on the website
  • Overloading the website with modified mods
  • Probing or testing for security vulnerabilities.

b) Use the website for any other purposes besides registering for an ABN, a business name, and GST;
c) Operate the website in an illegal manner or create fraud or fraudulent activity;
d) Attempt to cause DOS (Denial of services) to all users including us from using the website. These include:

  • Spamming the forms and mails
  • Submitting a virus

e) Attempting to interfere with or disrupt the network or server on the website, making it inaccessible for all users;

f) Use the website for any commercial, marketing, media or promotional purposes unless it has been approved in a formal contract by a member of ABNO Australia;

g) behave in an attempt to ruin, belittle, and tarnish the reputation of ABNO Australia. This includes any associations or interested parties relating to ABNO Australia.

Intellectual Property

ABNO Australia and our licensors own the intellectual property rights of all content and information. It is prohibited to copy, transfer, modify, or delete the content on our website without our permission, except in the case of storage or printing for personal or other specific use permitted under copyright law.

Trademarks, logos, and product names are part of our intellectual property and cannot be used by others if not given permission by us.

ABN registrations

As part of our tax agent services, we communicate with the ATO on your behalf. If there are any issues regarding your application, we will review the application and inform you as well as provide possible solutions to fix the issue. Within the ATO stipulates, we must wait until 28 days when the application has been submitted to contact ATO again to fix the issue and continue with the application.  You will receive the email response for your ABN within 8 business hours.  Our business hours are 8 am-5 pm, if you registered ABN after 5 pm, your application will be sent in the next business day,

It is the user’s responsibility to avoid such wait time and mistakes by providing us with accurate and up-to-date information when applying for the applications. The application will require details such as:

  • Business History
  • Full name
  • Email address
  • Phone number
  • Date of birthday
  • Tax file number (if you do not have one, the process of identifying you might be slower)
  • Business Location

If in any case, your application is rejected by the ATO and you wish to not proceed, we can provide a refund to you and cancel your application.

Once you registered the ABN on our website, you are agreed to give our tax agent permission to add you to the tax portal client list for registering GST, updating ABN details, canceling ABN, and other services.

If you have already got an ABN number in the past which is still active, and you also registered a new ABN application with us, we would update your ABN details and change all previous ABN details to the current ABN details. This updating service costs the same as the new ABN registration service, which means that we would not provide you a refund for your ABN registration fee.

Business name registrations

If you have an ABN or are in the process of getting an ABN by using our ABN application form, registering for a business name should take a couple of days as the ASIC will need to verify the business name to clarify that it has not been taken yet. You may need to wait up to 3 days for your ABN to appear on the ASIC website before registering your business name. You cannot register the business name by yourself within 3 days once you registered the business name with us, otherwise, the fee will not be refunded.

In the ABN application form, you can search for the name availability in our simple search tool. However it may not be accurate, you will able to know the final result once we submit the application. ASIC needs to manually review the applications sometimes, the final approval result is unpredictable.

You can apply for a business name which it must not be taken or trademarked. Any checks for business name availability will be done through the ASIC business name register (ASIC register). We are not responsible for the register if it experiences any technical difficulties or is having downtime maintenance.

If the business name of your choosing has been denied, you have the option to:

  1. Submit another business name instead,
  2. Cancel the business name application with a refund (except for administration charges of $40)

We will give you 10 days to reply to us about your decision if your business name denies, if you do not reply by then, we will proceed with step (4.2 (b)). If ASIC requests to manually review your business name, we are not responsible for any delays or if it becomes unsuccessful.

Any extra costs, damages, or losses incurred by you as a result of your business name unavailability for registration are not liable to us. We will send your application as soon as possible as you submit your form to us. And we will update you if there are any issues within the delivery/review process of your business name application.

Registering a business name does not stop third parties from registering a similar trademark, business, or company name. On your behalf, we will work with you to resolve any issues that appear on your application (though we cannot guarantee if it will be successful) if ASIC rejects it or have questions about your business name application.

Keep in mind that you must receive an ABN before registering for a business name. If you fail to have an ABN beforehand, we may not be able to complete your Business Name Registration.

GST registrations

You do not need a GST unless your turnover is $75,000 a year and by law, you must register for a Good and Services Tax. You are then entitled to claim tax credits for the GST from products bought for your business.

We are not responsible for watching your turnover as we are only registered, tax agents.

  • Fees and charges
  • Fees

The fees are shown when applying for the ABN, Business name, and GST application. It is the charge of our services. Any other services such as courier by us or third parties will be separate and shown at the end total of the application.

All fees must be paid before submitting the application, if not, we have the right to refuse service to you before the payment is finalized.

Any GST registration cancellations must be notified before the application is completed and submitted. However, we reserve the right to deduct an admission fee ($15) before processing the refund.

Cancellation and Refund Policy

Prior to the completion and submission of the application, any cancellation must be notified. However, we retain the right to levy a cancellation fee prior to processing the refund.

1, Refund for Change of Mind: Pursuant to consumer law, applications cannot be canceled due to a change of mind. Please refer to the Fair Trading guidelines for further information. Additionally, by agreeing to the Terms and Conditions, including the Refund Policy, at the time of application submission, you acknowledge that you have read and understood these policies. If you wish to withdraw your application, you may do so only prior to its submission and will incur a cancellation fee. 

2, Refund for Active ABN and Existing Application: If you have registered for an ABN through our site, but were unaware that you already possess an active ABN, please note that only one ABN can be held at any given time. In this case, if you have provided your ABN number during the application process, you may request a refund. However, please be aware that a cancellation fee will apply. As per ABR guidelines, only one ABN application can be submitted at a time. If you have a pending application, we cannot process a new one until it’s completed. We can withdraw the pending application for you, but a cancellation fee will apply.

3 Refund for Failed Registration: If your ABN and business name application is rejected after the pending period, you may request a withdrawal of your application or allow us to re-register the ABN for you. However, a cancellation fee will be charged. If the application was rejected due to incorrect or insufficient information provided in your original application form on our site,  we will re-register the ABN and business name at no additional cost.

4 Refund for Lengthy ABN and Business Name Pending Period: We regret to inform you that once your application has been submitted to the ABR and ASIC, it is not possible to request any cancellations or refunds, even if your ABN and business name are held up for an extended period. As a third-party agent, we submit the application to these government organizations, and their decision to approve or reject the application is beyond our control. We will provide you with the necessary contact information and reference number to track the progress of your application, and it is your responsibility to follow up and notify us if your application is rejected.

5, Refund for Our Service Mistakes: If we have made a mistake in processing your application that impacts the approval result, you may request a full-service fee refund for ABN and your business name, excluding the government fee charged by ASIC. If we have made errors that do not affect the ABR and ASIC’s ability to approve and grant your ABN and business name, you may request a refund of $30 as compensation for the inconvenience caused.

Cancellation Fee: The cancellation fee for ABN is $32.5, while for the business name, it ranges from $25 to $50 depending on the registration period. The cancellation fee for GST is $10.

Business Name Renewal Fees

If you are a new client and authorize us to renew your business name on your behalf, we will include any applicable fees in your invoice. If you are an existing client, we will notify you of the renewal date and associated fees.

Privacy

The privacy policy which includes these terms applies to all information that is gathered from the user. You can view them in the privacy policy on the footer.

Limitation of liability

When you have started to open this website, apply and use the goods and services we offer, that is your own risk. You agree that for any damage or loss created, we are not liable for it.

The work provided by us is made in an effort to ensure you provide accurate information to get your ABN as soon as possible. However, we are not liable for any delays or rejections from the government authorities or ATO if a problem relating to the information you have provided arises.

We are responsible for proceeding with the necessary procedures in order to obtain your ABN number and other documentation (if necessary), completed under the steps given by the customer on the questionnaires in the application. Any written agreement error, fault, or lack of good faith will not apply to ABNO Australia under any circumstances.

We are not liable if you lose connection to the network and lose the process of the application as you are responsible for your own network usage as well as downloading anything from the website. Users are expected to be using a safe network as any user risking to use the public network and become infected with a computer virus or third parties computers from the website, it is not our responsibility or be liable for it.

As the owner of your business, you are responsible for picking your own business name and not infringing any third party’s registered name or trademark. We are not involved or will be involved if there are any legal claims in respect of breach relating to the use of your business name.

Third-party sites

Third-party sites might appear on the website which cannot be controlled by us. These links to the third-party sites are only for convenience so the user does not get confused upon finding the right third parties associated with us. However, we are not responsible for the content, representatives, or warranties on the third-party site. Having any connections to the third-party site does not entail that:

– they are in a partnership with us

– they are not authorized to use any of our brand, trademark, copyrights or logos, etc. (However, we have the right to use brands, trademarks, copyrights, or logos of the third party sites)

At your own risk, you will leave our website if you decide to link to a third-party site.

Termination 

We have the right to terminate your account if it is found under any suspicious activity or if you have breached the terms with a notice beforehand.

Disputes and chargebacks 

Any disputes and chargebacks that are filed by your bank or with your card company will be considered a breach of our terms and conditions. The payment has not been fulfilled, therefore we will begin to revoke your application for ABN, Business Name, and GST filed by us on your behalf.

Bank disputes: If you have received the full services on time, but you request a bank dispute to get your money back. We have the right to cancel the service that we provided, which means you give our tax agent permission to add you to the client list and then cancel the ABN number that we registered for you. We don’t take responsibility for the consequences of your service cancellation.